Testing for usability - Questionnaires and structured Interviews

Table of Contents

1. Testing for usability - Questionnaires and structured Interviews
2. What methods can we use?
3. Questionnaires and structured interviews
4. When should questionnaires be given/structured interviews take place?
5. What should be asked?
6. How can responses be recorded?
7. Quiz
8. Further reading
9. Further Information

Questionnaires and structured interviews

Who should receive a questionnaire/undergo structured interview? Interviews can be used to obtain the learner's views about usability of e-learning. Questionnaires can be completed by both the designer and learner.

Why are questionnaires/structured interviews useful?

For meaningful feedback to be obtained about usability, specific responses are required. Feedback should be detailed and relevant so areas to change can be identified; objective questions should highlight errors/problems to address. Questionnaires/interviews are useful because they are explicit about what individuals should comment on and have a highly structured format.

University of Leeds, School of Medicine

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